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Cancellation & Refund Policy

Last updated: August 2026 | Compliant with Consumer Protection (E-Commerce) Rules, 2020

At Yogam Herbals, customer satisfaction, quality, and hygiene are our utmost priorities. Because we offer consumable traditional herbal preparations, hair oils, powders, and juices, we maintain a transparent Cancellation, Return, and Refund Policy.

1. Order Cancellations

  • Cancellation by Customer: You may cancel your order free of charge before it has been marked as "Packed" or "Dispatched". To cancel, call +91-9790806644 or email jaganyogam@yahoo.in with your Order ID within 24 hours. Upon confirmation, a 100% full refund will be processed immediately.
  • Post-Dispatch Cancellations: Orders that have already been shipped or handed over to our courier partners cannot be cancelled in transit.
  • Cancellation by Us: If an item is out of stock, unserviceable by courier, or flagged for pricing errors, we reserve the right to cancel your order and issue an immediate 100% refund.

2. Return Eligibility & Damaged Items

We accept product returns under the following specific conditions:

  • Transit Damage or Defect: If the product arrives physically damaged, leaking, or broken, you must notify us within 48 hours of delivery with clear unboxing photos/videos.
  • Wrong Product Delivered: If you receive an item different from your order summary, we will ship the correct item or process a full refund.
  • 7-Day Return Window: For unopened non-consumable items in original sealed packaging, return requests must be submitted within 7 days of delivery.
Hygiene & Safety Exclusion: In compliance with health standards, we cannot accept returns or issue refunds for consumable herbal powders (choornams), oils, syrups, or health juices if the outer tamper-evident safety seal has been opened or broken.

3. Refund Processing & Payment Gateway Channels

Approved refunds are credited directly back to the original payment source used during purchase. We process online refunds through our partner payment gateways: Cashfree Payments, PayU Payments, Razorpay, and Zoho Payments.

Payment Method Refund Channel Estimated Credit Time
UPI (GPay / PhonePe / Paytm / BHIM) Cashfree / PayU / Razorpay Direct UPI 24 โ€“ 48 Hours
Credit / Debit Cards Original Issuing Bank Account 5 โ€“ 7 Business Days
Net Banking Original Bank Account 3 โ€“ 5 Business Days
Cash on Delivery (COD) Direct UPI / NEFT Bank Transfer 3 โ€“ 5 Business Days (Post Details Submission)

4. How to Request a Return or Refund

  1. Send an email to jaganyogam@yahoo.in or WhatsApp +91-9790806644.
  2. Include your Order ID, registered mobile number, and clear photos/video of the received package.
  3. For approved damage/wrong item claims, we arrange return pickup or reimburse return shipping costs up to standard courier rates.